As a casino host, you must have excellent customer service skills. This is particularly important in online casinos, where your patrons may be scattered around the world. 바카라커뮤니티
Some properties employ hosts just to court whales, as they can bring in millions of dollars. These players are expected to have a deep Rolodex and be able to spend huge sums of money on show tickets, hotel rooms, and more.
High Rollers
Casino hosts are primarily responsible for ensuring high rollers and other VIP players don’t gamble at other casinos that compete with their employers. Hosts are also in charge of comping players – rewarding them with free room stays, meals, floorshow tickets and other amenities. They determine what level of play warrants a complimentary night in the casino’s best suite and what qualifies for a buffet lunch. They must stay current on the types of comps offered by competitors to ensure their employer doesn’t lose a premium player. It’s also the host’s job to communicate client desires to cross-functional employees – such as hotel, credit and food and beverage teams – who must then provide those services.
It’s not uncommon for hosts to work long hours, particularly when their guests are in the gambling pits. As a result, it is important for them to maintain good health and nutrition habits, as well as have a strong support system in place. This can include family and friends, who can help with emotional ups and downs that are often a part of this specialized casino job.
Because hosts are so in-tune with the emotions of their guests, they must be extroverted individuals. They must be comfortable interacting with customers on the casino floor and talking to them on the phone. This type of constant customer interaction would quickly drain an introvert’s energy reserves.
In addition, hosts must be knowledgeable about all the casino’s games. They must be able to answer questions from patrons, and they should be willing to help them understand the differences between blackjack, poker and roulette. Hosts should never steer players toward games that favor the house’s bottom line.
Generally, casino hosts have at least a bachelor’s degree in a subject such as marketing or hospitality management. However, some employers value previous casino experience and may be willing to hire candidates without a degree. Regardless of the education requirements, any candidate with business experience, excellent communication skills and a professional, likable demeanor can expect to find success as a casino host. In fact, many of them have already succeeded.
Whales
In many cases online casino hosts work in the player retention department. These folks communicate with high rollers and VIP level players, sometimes over the phone but often via email or chat. Their job is to make sure these players are happy playing at the casino, whether they win or lose.
Whales, as the term is in the gambling industry, are people who spend millions sometimes tens of million dollars a year on casino games. Money talks and if these high end clientele are unhappy that could be bad news for the casino. Therefore it is a host’s duty to do anything possible to keep them happy.
Responsible for achieving budgeted revenue and non-revenue goals. Follows all company, department and gaming compliance procedures. Manages player data base including filing special events and tournaments, telemarketing efforts and profit reporting. Created and implemented marketing strategies to increase customer loyalty. Developed new business and conducted off-site events to attract and sustain high end casino customers. Provided exceptional service to guests and coworkers.
VIP Gaming Areas
A casino host works a little differently from the casino floor. They work behind the scenes to serve a select group of high value players. These players are the whales, who spend a lot of money at the casino. The casino wants to keep these players happy, and so they do everything they can to make them happy.
This can include free rooms, hotel stays, tickets to special events, or even invitations to private parties. The hosts are in charge of finding out what the player wants and getting it for them. They also make sure the player is treated well, and if something goes wrong they report it to management.
Casino hosts also have to communicate with players, via email or phone. They may need to send out promotional offers, and they will also have to make sure the players are aware of the loyalty programs and VIP services that are available. The goal of the job is to make the casino seem as inviting and desirable as possible, to encourage more frequent play.
Another important role of casino hosts is to ensure that the gaming area is clean and safe for all guests. They are expected to monitor the flow of traffic, and they must also make sure that any suspicious activity is reported to security or surveillance. In addition, they are required to answer any questions that the players might have.
They are also responsible for promoting the casino’s website and social media channels. They must also maintain a database of players, and they will need to update it regularly. They will also need to provide reports to the marketing manager regarding their performance.
Casinos are increasingly trying to attract a younger demographic, and esports is one way that they can do this. They can create dedicated spaces where gamers can watch the competitions, and they can even offer special deals for fans. This way, they can increase their customer base and make more revenue. As a result, they can hire more people to help them grow. This is why it is so important for casinos to have a strong online presence.
Marketing
Casino hosts often work with marketing departments and are tasked with forging long-term relationships with their casino's most valuable players. This can include anything from sending emails to players with special offers and updates to inviting them to various casino events and promotions that the business has planned.
It's also the host's responsibility to be knowledgeable about all the games and services that the casino has to offer in order to answer any questions that players may have about the casino's offerings. It's a good idea for casino hosts to develop close working relationships with the other people in their gaming department, particularly the dealers and pit bosses, as they can be very useful in helping to resolve customer service issues.
Another part of a host's job is to issue complimentary services to players, or comps. These can range from free meals, drinks and show tickets to accommodation at the casino's hotel if a player is a high roller. Oftentimes the casino will do whatever it takes to keep whales happy, as these are the customers that bring in the most revenue for the business.
In addition to promoting the casino's various offerings, casino hosts are also responsible for keeping track of player activity and ensuring that all players are receiving their comps in a timely manner. They are often the first person that a player will meet when they arrive at the casino, so it's important for them to be friendly and welcoming in order to make the customer experience as positive as possible.
The qualifications that a casino host needs to succeed in this role will vary from one establishment to the next, but generally speaking, the following skills are essential: